FunZone Manager

Responsibilities:

As the FunZone Arcade Manager at Pizza Ranch, you will oversee all aspects of arcade operations—including staffing, training, inventory, merchandising, party bookings, and game maintenance—while leading your team to create a legendary guest experience and actively promoting the FunZone through local marketing and social media

• Manage all aspects of staffing, scheduling, and training of FunZone Attendants
• Detail, market, and organize all aspects of group events and parties including managing reservations, contacting guests, and scheduling FunZone Attendants accordingly
• Ensure events and party details are executed accurately and on time
• Merchandising and inventory control of Redemption Center
• Order and manage party supplies and redemption inventory
• Develop and implement post-event and post-party follow up and referral process
• Ensure courteous customer service and respond to guest questions, complaints, and/or requests
• Elevated level of knowledge of FunZone systems and games
• Ensure completion of FunZone game and counter cleaning protocols
• Minimize game downtime by ensuring completion of necessary maintenance and service, or coordination with FunZone Game Technician
• Ensure maintenance of the overall appearance of the FunZone Arcade
• Increase FunZone visibility and awareness including a consistent presence on social media outlets
• Develop thorough understanding of the reporting system to ensure FunZone profitability
• 45-50 hours per week

• Strong management and relationship building skills
• Ability to effectively communicate and work closely with restaurant managers and staff
• Able to work with computers and POS system
• Highly self-motivated. Must have a high sense of urgency in providing an excellent level of service and follow through
• Strong detail orientation with a demonstrated proficiency in both planning and execution
• Ability to oversee multiple detailed projects and manage change effectively
• Understanding of general marketing principles including targeting, advertising, pricing, sales process, and contract negotiation
• Excellent oral and written communication skills
• Effective interpersonal skills with the ability to influence and lead others
• Results oriented; ability to prioritize rapidly with strong critical thinking skills and excellent decision-making/analytical skills
• Ability and willingness to work nights and weekends, as needed
• Management experience in retail or hospitality preferred